Find out how to manage your account to make adjustments and tailor your subscription to meet your needs.
If you’re new to matcha, let us be the first to welcome you into the MatchaFam! We recommend trying our Starter Kit first instead of subscribing right away, since it comes with everything you need to make the perfect matcha latte (1x 30g tin of our C
Once you place a subscription order, you’ll be able to manage your subscription at any time through our subscription portal. From there, you can edit your delivery frequency, swap products, and pause or cancel your subscription. Please note: We canno
You can manage your subscription at any time by logging into your account on our account page. Be sure to click "Manage Subscriptions" to access our subscription portal. From there you'll be able to edit your delivery frequency, swap products, edit y
Your order will be processed on its renewal date, meaning your order will be confirmed by our fulfillment team and then shipped shortly afterwards. You should receive an order confirmation email or SMS notification as soon as it’s been processed and
Yes! You can skip your upcoming shipment or edit the renewal date by logging into your account or by replying to our automated shipping notifications sent 3 days before the renewal date. Please note: We cannot accommodate any same-day requests.
Of course! To have your order processed before its renewal date, please login into your account and edit the renewal date or click “Get now” to have your order processed as soon as possible. Please note: We cannot accommodate any same-day requests. I
Yes! You can swap your subscription product to any of our subscription products by logging into your account. Please note: We cannot accommodate any same-day requests.
Definitely! In order to get the latest non-subscription deals, you’ll need to create a new order outside of your subscription. We understand that this isn’t the most ideal solution but please stay tuned as we continue to improve!
If we received your request before your renewal date, we’re more than happy to accommodate accordingly. We ask that requests are made at least three days prior to the renewal date to ensure we’re able to make these changes for you in time. Please not
We’re so sorry about this! We know from experience what it’s like to not have your matcha fix but please do not fret, your subscription will automatically process on its renewal date and continuously try afterwards until it’s back in stock for you. I